Customer is king, Deputy Minister reminds after video of Malacca restaurant goes viral

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JOHOR BAHRU: Deputy Minister of Domestic Trade and Consumer Affairs, Datuk Rosol Wahid, says Malacca restaurant owner’s angry outburst that was captured in a 51-second video by a customer recently shouldn’t have been occur.

He believes that companies should behave ethically and be patient or tolerant with customers to avoid misunderstandings.

He added that good ethics and manners are a reflection of the people and culture of the country, and that good customer service is a right.

“As a trader, you have to be ethical. The customer is king, that’s what he feels. You have to have patience for whatever the customer does,” he said, hoping the problem doesn’t happen again.

Yesterday, Malacca Unity, Chairman of the Community Relations, Labor and Consumer Relations Committee, Ngwe Hee Sem, visited the restaurant and gave advice to the owner while pointing out that although some Malaccans are known for their caustic language, this does not justify tarnishing the reputation of the state.

On another topic, Rosol assured the public that there will be ample supply of basic necessities like chicken and meat for Aidiladha.

“The information we have received from the Ministry of Agriculture and Food Industries (MAFI) so far is that the rakyat need not worry as the supply of chicken and meat will be sufficient for Aidiladha. . There is no problem,” he told a press conference after officiating the Jualan Keluarga Malaysia (PJKM) program at Lotus Tebrau today.

He said that since the launch of PJKM in December 2021, and after being held in 1,702 locations, it has recorded sales of RM54 million. — Bernama

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